Welcome to the Dept. ShopNow FAQ section! Here, you’ll find answers to some common questions about our products, shipping, returns, and more. If you have any additional questions, feel free to reach out to us at info@shopnowdept.com
FAQs
How long does shipping take?
Our standard shipping typically takes 2-5 business days for domestic orders in Canada. Please note that shipping times may vary based on your location and any potential shipping delays.
Feel free to check our Shipping & Delivery policies any time!
Do you ship internationally?
International shipment is not eligible for delivery at this time. We are looking to expand our shipping options in the future, so please check back for updates!
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
When provided with the tracking number, feel free to check our Track Your Order page!
Can I cancel my order after I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: info@shopnowdept.com
- Phone: +1 (647)-809-1475
- Live Chat: Available on our website during business hours.
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.
Can't find the answers you'ar looking for? Contact Us.